Sigma Trade Hub Privacy Policy

Effective Date: 01/01/2025

Welcome to Sigma Trade Hub (“Sigma Trade Hub,” “Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access our website, services, applications, communications systems, procurement services, sourcing services, logistics coordination services, operational support systems, invoicing systems, and communication channels.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect personal information including name, company name, phone number, email address, billing address, shipping address, payment information, tax-related information, procurement requirements, supplier information, and communication preferences.

B. Business Information

We may collect business information including purchase requests, product specifications, operational requirements, vendor relationships, procurement history, logistics requirements, quotation requests, invoices, contracts, and related business documents.

C. Technical Information

We may collect technical information including IP address, browser type, device identifiers, website interaction data, cookies, analytics data, session information, and diagnostic information.

D. Communication Information

We may collect communication information including SMS messages, email communications, voice call records, support requests, uploaded files, attachments, and procurement communication history.

2. How We Use Information

Sigma Trade Hub may use collected information for procurement operations, supplier sourcing, customer support, order management, logistics coordination, delivery notifications, account management, payment processing, invoicing, collections, marketing communications, service improvements, fraud prevention, legal compliance, internal analytics, AI-assisted workflows, automation systems, vendor coordination, and business relationship management.

3. SMS Communications Policy

By providing your mobile phone number to Sigma Trade Hub through website forms, procurement requests, onboarding forms, customer support interactions, account registration, verbal consent, or direct business communications, you consent to receive SMS text messages from Sigma Trade Hub.

Messages may include procurement updates, operational notifications, quote updates, delivery coordination, customer support communications, account notifications, appointment scheduling, service follow-ups, supplier coordination, and marketing or promotional communications where permitted by law.

Message frequency may vary depending on your activity, requests, and services.

Message and data rates may apply.

You may opt out at any time by replying STOP to any SMS message.

For assistance, reply HELP or contact Sigma Trade Hub directly through our website.

SMS consent is not a condition of purchase.

Sigma Trade Hub does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing purposes.

4. Voice Call Communications

By providing your phone number to Sigma Trade Hub, you consent to receive voice calls related to procurement coordination, operational updates, delivery coordination, customer support, supplier coordination, appointment scheduling, account-related notifications, service follow-ups, business communications, and approved marketing communications where permitted by law.

Voice calls may be conducted by Sigma Trade Hub representatives, operational staff, automated systems, AI-assisted systems, or authorized service providers acting on behalf of Sigma Trade Hub.

Calls may be monitored or recorded for quality assurance, training, operational verification, service improvement, documentation, and compliance where permitted by applicable law.

Users may request to opt out of non-essential marketing calls by contacting Sigma Trade Hub directly.

Sigma Trade Hub does not sell or share phone numbers collected for voice communications with third parties for unrelated marketing purposes.

5. Email Communications

By providing your email address, you consent to receive emails related to procurement services, operational updates, quotations, invoices, supplier communications, delivery coordination, marketing updates, service announcements, and account notifications.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in marketing communications.

6. Invoicing and Payment Information

Sigma Trade Hub may issue invoices for procurement services, sourcing services, operational services, logistics coordination, consulting services, supplier management, technology services, and related business services.

By engaging Sigma Trade Hub services, you agree to provide accurate billing information and pay invoices according to agreed payment terms. Late payments may incur additional fees where legally permitted, and unpaid balances may result in service suspension.

Procurement orders may require deposits, milestone payments, or prepayment depending on the order structure. Unless otherwise agreed in writing, invoices are due within the stated payment terms, deposits may be non-refundable once sourcing or operational work begins, procurement pricing may change prior to final order confirmation, and taxes, shipping costs, customs duties, and third-party fees may apply.

Sigma Trade Hub reserves the right to suspend services for overdue accounts.

7. Procurement and Supplier Disclaimer

Sigma Trade Hub operates as a procurement, sourcing, operational coordination, supplier management, and business services company.

While Sigma Trade Hub works to identify and coordinate with suppliers, manufacturers, vendors, and service providers, Sigma Trade Hub does not manufacture all products or directly control third-party supplier operations unless explicitly stated.

Supplier availability, lead times, pricing, logistics schedules, and inventory may change without notice.

Sigma Trade Hub is not responsible for supplier manufacturing delays, force majeure events, carrier delays, customs issues, third-party logistics disruptions, supplier inventory shortages, or third-party warranty limitations.

Product specifications, warranties, and certifications may vary by supplier. Customers are responsible for reviewing final order confirmations and specifications before approval.

8. Refunds and Cancellations

Due to the nature of procurement, sourcing, operational coordination, supplier negotiations, logistics coordination, and custom order management, certain services and orders may be non-refundable.

Refund eligibility may depend on supplier policies, production status, shipping status, service completion stage, contractual agreements, and custom order specifications.

Once sourcing, procurement negotiations, supplier coordination, or production begins, cancellation limitations may apply. Custom, made-to-order, bulk, or specialized orders may not be eligible for cancellation or refund.

9. Data Sharing and Disclosure

Sigma Trade Hub may share information with suppliers, manufacturers, logistics providers, payment processors, technology service providers, CRM systems, communication platforms, operational vendors, and legal or regulatory authorities when required by law.

We do not sell personal information or SMS consent information to third parties for marketing purposes.

10. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure.

11. Cookies and Analytics

Our website may use cookies, analytics tools, and tracking technologies to improve user experience, analyze traffic, measure website performance, optimize operations, improve marketing effectiveness, and support operational analytics.

Users may adjust browser settings to manage cookies.

12. Third-Party Services

Our services may integrate with third-party providers, including payment processors, CRM systems, communication platforms, AI systems, logistics platforms, analytics providers, supplier systems, and ERP systems.

Third-party platforms operate under their own privacy policies and terms.

13. Intellectual Property

All content, branding, operational systems, workflows, graphics, website content, procurement systems, software integrations, and business materials associated with Sigma Trade Hub remain the intellectual property of Sigma Trade Hub unless otherwise stated.

Unauthorized reproduction, copying, redistribution, or commercial use is prohibited.

14. Limitation of Liability

To the maximum extent permitted by law, Sigma Trade Hub shall not be liable for indirect damages, consequential damages, lost profits, business interruption, supplier-related losses, third-party service failures, delays outside reasonable control, data interruptions, or communication platform outages.

Total liability shall not exceed amounts paid directly to Sigma Trade Hub for the applicable services.

15. Indemnification

You agree to indemnify and hold harmless Sigma Trade Hub, its affiliates, officers, employees, contractors, suppliers, and partners from claims, liabilities, damages, losses, or expenses arising from misuse of services, violation of agreements, inaccurate information provided by users, unauthorized activities, procurement misuse, or supplier disputes initiated by users.

16. Compliance with Laws

Users agree to comply with all applicable laws, regulations, export restrictions, trade laws, procurement regulations, and communication regulations.

17. Changes to Policies

Sigma Trade Hub reserves the right to modify this Privacy Policy and Terms at any time. Updated versions become effective upon posting. Continued use of services constitutes acceptance of updated policies.

18. Contact Information

Sigma Trade Hub

Website: https://www.sigmatradehub.com

Email: info@sigmatradehub.com